Smarttour FAQ

For any additional questions e-mail support [at] smarttourmedia.com

To sign up for a SmartTour account visit, www.smarttour.co , click the “Sign Up” tab and follow the instructions.

Once you’ve signed up, select your tour type by clicking on an image that is the closest match to your tour, and purchase 10 credits to build and publish a SmartTour.

1.You can create 360º images yourself with:

  • New spherical output cameras from companies like Ricoh Theta S, Kodak, Bubli, etc which output pre-stitched ready images. 
  • Or, for more experienced photographers: You may shoot with a dslr camera & sigma fisheye lens and stitch the images using a software of your choice (or equivalent; Google Street View  specs).

*If you’re new to 360º photography and want to create your own images we recommend using the new Ricoh Theta S camera, both an efficient and effective way to take 360º panorama images and can be purchased direct from Ricoh.

2. Hire a qualified professional photographer.  The quality of photography is directly related to the visual output quality of your SmartTour.

Contact us directly and we will have a trusted photographer contact you within 48 hours to set a date and time for your photo shoot to get your SMARTTOUR started.

Most stitched spherical 360º images are compatible. If you do not edit & stitch images, send us your images and we can edit & stitch them for you. There are also several intro-level 360º cameras producing full 360º pano images on the market. Images from these types of cameras are also compatible with our system, however image quality vary between each. We recommend the latest 360º camera models by Ricoh and Samsung.

We limit 360º pano image size to 20MB and traditional gallery photos @ 15MB per image to ensure SMARTTOUR performance. The larger the image size the longer the upload time to build your SMARTTOUR and the longer it takes for the images to download to viewers. We recommend image sizes between 4 - 8MB per image for optimal performance / balancing image quality & quick response time for viewers.

Once signed up, just Log In and go to your personal dashboard - select the tour and simply drag & upload your 360º images into the panoramic scene order section. Select the Publish button and your base Smarttour is already complete.

Intro-level 360º cameras retail for around 199.00 USD and up and can be purchased at your local tech-retail stores i.e. BEST BUY https://www.bestbuy.com/ online photography specific sites like:

• KEH new & used camera equipment https://www.keh.com/
• B&H https://www.bhphotovideo.com/
Direct from the manufacturer:
• Ricoh Theta SC 199.00 / Theta V 429.00 @ https://us.ricoh-imaging.com/index.php/shop
• Samsung Gear 360 219.00 USD http://www.samsung.com/global/galaxy/gear-360/

To add a tour, login to your account, click on the “Personal Dashboard” button located in the top left of the screen, and click the “+Add Tour” Button. Select the type of tour you’d like to build, enter virtual tour details, and generate your virtual tour.

You may select the type of tour you wish to create by selecting the image that best fits the nature of the virtual tour you wish to create.

Homes, apartments, and businesses include multiple panoramas and are 10 credits/USD each to build & publish - Automobiles, RV’s, boats, and planes generally are smaller tours at 5 credits/USD each.

You can include video, static photos for photo gallery, your company logo, contact info, text description, google maps address, social media links, and more.

Log in to your SmartTour.co account and under “Tour Details” near top left, see “Tour By” line and select “manage contacts” in blue. Here you can add and edit additional contacts, their logos, information, etc - Add the contact and then select the contact in “Tour By”

Thumbnail tiles or labels need to be saved for each individual thumbnail. Note: After saving and publishing your SmartTour, If you edit your SmartTour and select “overwrite” your SmartTour, titles will revert back to initial empty field status. In this case, just rename and save each again but do not overwrite the SmartTour.

If you edit your SmartTour and “overwrite” your SmartTour, titles will revert back to their initial empty field status. In this case, just rename and save each title without clicking the “overwrite” option for your tour.

Start by logging into your account on your laptop or desktop computer and follow the steps below:

Select the SmartTour your wish to edit. 

  1. Select the blue “Edit Hotspots” button at the top right corner.
  2. In the new hotspot editor window Select the thumbnail at the bottom you wish to add Hotspots.
  3. Move the crosshair (+) in the center of your screen to desired destination you want to place a Hotspot navigation arrow.
  4. Hover over the Hotspot Menu at upper left corner and select “ADD HOTSPOT”
  5. Select the thumbnail in the left side column that you would like the hotspot arrow to navigate into.
  6. Select “DONE” in hotspot menu.
  7. Repeat steps 3, 4, 5 for additional hotspot arrows to desired destinations
  8. When finished placing your hotspot navigation arrows (exiting) the specific panorama - Select “SAVE HOTSPOTS”

 

Note:

A) After “Saving Hotspots” the Hotspot editor automatically opens your live tour to view and test your hotspots. If you continue onto a different pano without “saving hotspots” your previous pano’s hotspot arrows will be lost.

 

B) To continue adding Hotspots to additional panoramas you must switch back to your “edit tour” window and again Select the blue “Edit Hotspots” button at the top right corner and Repeat steps for each panoramic image.

  1. Please review “How to add custom Hotspot navigation arrows to a SmartTour”
  2.  After “Saving Hotspots” the Hotspot editor automatically opens your live tour to view and test your hotspots. If you continue onto a different pano without “saving hotspots” your previous pano’s hotspot arrows will be lost.
  3. If you edit your SmartTour and select “overwrite” your SmartTour, titles will revert back to initial empty field status.  In this case, just rename and save each again but do not overwrite the SmartTour.

No, Hotspot navigation arrows are not editable on mobile devices at this time.

Gallery Images are viewed in the order they are uploaded. If you want to change their order you must delete the images and upload in desired order. First image will be viewed first in gallery.

Yes, just click and drag them into the desired order.

Video link is compatible with youtube video only (vimeo, etc are not compatible)

There are several easy and convenient ways to use, view, & share your SMARTTOUR. First log into the edit portion of your tour and locate your unique “Tour Share Link” & “iFrame embed code”. Your Tour Share Link is a Direct link to your SMARTTOUR and can be copy pasted or typed into any browser for easy viewing access. Your iFrame embed code allows you to embed or “place” your tour into websites online. May require some tech savvy, if you are having issues we suggest contacting the webmaster of the site/ share them the code and they can embed it. Easiest way to use and share your SAMRTTOUR is to utilize the built-in instant social media share and email buttons, which will automatically place your SAMRTTOUR on the desired destination.

Viewing Tip: Saving your SMARTTOURT to your smartphone’s homescreen is easy and makes sharing it to others very convenient. Simply open your Tour Share Link in your smartphone’s browser and in the menu tab select save to homescreen. Now you will have a custom icon (which you can name) on your homescreen…enabling you to locate it and open with the touch of one button and share it to whoever wherever with the touch of another button

(NOTE: If you encounter “http:// secure” issues or errors when utilizing either Share Link or embed code – please reference security error notices in the FAQs where you will find an easy resolution.)

Full-Service Real Estate 360º Virtual Reality SMARTTOURS generally start around 275.00 USD and Full-Service Gallery SMARTTOURS around 189.00 USD (photo shoot/images included) how ever pricing varies by photographer, region, and local market. Contact us directly for Full-Service Turn-key SMARTTOURS and package deals, we will have a photographer contact you within 48hrs to set up a time & date for your SMARTTOUR photo shoot.